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Returns

How long is it possible to return my order?

We grant all buyers a 14-day “right of withdrawal” from the date of receipt of the products. Unfortunately, we cannot longer accept any products after the cancellation period has expired.

I don't like the product I ordered. How can I return it?

Please contact us by email within 14 days of receiving your order and explain your cancellation. We will then send you the return address. The return costs must be paid by the buyer.

My product is damaged / I would like to make a complaint.

We are very sorry if you received a damaged product. Please contact us immediately about the problem. In case of damage, we request a photo of the damage. After examining your complaint, we will discuss with you how to proceed. We can send you a free replacement product or offer you a partial refund.

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